Child safety standards
Plus One is an adults-only app. This page sets out what we do to keep children off it, what we prohibit, and how to report anything that concerns you. It exists so that our standards can be read by anyone, without an account.
This app is for adults
You have to be 18 or over to use Plus One. That is not only a rule in these standards — the database itself refuses to store a profile with a birthdate under 18 years old, so an account cannot exist below that age even if every screen in front of it were bypassed.
We do not offer a version of this app for children, and we do not knowingly allow anyone under 18 to create an account. If we find one, we remove it.
What is absolutely prohibited
Child sexual abuse and exploitation (CSAE) in any form. That includes sexual content involving anyone under 18, sexualising a minor, grooming, soliciting a minor, trading or linking to such material, and using this app to reach a child anywhere else.
Our community guidelines put it in the shortest form we can: asking anyone under 18 for anything at all. That one is reported, not warned. There is no first offence, no appeal on a technicality, and no threshold below which it is tolerated.
This applies to real imagery, to computer-generated imagery, and to text. It applies whether or not money changed hands, and whether or not anyone believed the other person was an adult.
How to report it
Inside the app, report and block sit behind the menu on every profile and every post in a room. They are deliberately always reachable, and blocking is immediate, mutual, and needs no reason. A moderator reads every report.
You do not need an account to reach us about a child safety concern. Email support@loveplusone.app and it goes to a person.
If a child is in immediate danger, contact your local emergency services first. In the United States, the National Center for Missing & Exploited Children takes reports at CyberTipline.org or 1-800-843-5678.
What we do when it is reported
We remove the account. Not a warning, not a suspension pending appeal — removed.
We preserve the material and the account records to the extent the law requires, rather than deleting them, so that they remain available to an investigation.
We report apparent child sexual abuse material to the National Center for Missing & Exploited Children, as United States law requires of us, and we cooperate with law enforcement requests that are properly made.
What we do to prevent it
Every member verifies with a phone number and a liveness check before they can reach anybody. It is not a perfect defence against a determined adult, and it is a meaningful one against casual and automated abuse.
There are no public profiles and no open directory. Nobody can browse this app without an account, and an account requires that verification.
Photos are moderated, and messaging is one-to-one behind a mutual connect rather than open to anyone.
Point of contact
For child safety and CSAE compliance matters, including law enforcement requests: support@loveplusone.app.
Plus One is operated by LuxWeb Studio LLC.
These standards are a draft and are pending legal review.